Union Station Should Be Back To Normal Friday Morning: Amtrak

Bob Roberts
February 28, 2019 - 9:31 pm

Courtesy: Beverly Nemec

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CHICAGO (WBBM NEWSRADIO) – Amtrak says it has fixed signal problems that caused a snarl of trains and service delays for the national passenger railroad and its Union Station tenant, Metra.

“Amtrak has informed Metra and its other Chicago Union Station customers we anticipate normal dispatching and train operations on Friday, March 1,” a statement released Thursday said.

Amtrak said the communications network between the control center and the switch and signal system at Union Station failed Thursday morning. Amtrak was able to use manual controls, but delays cascaded throughout the day. The evening commute was a nightmare, with Amtrak spokesman Marc Magliari, a veteran of the railroad, saying it was the worst glitch he'd seen with the signal system.

“Amtrak has publicly apologized to its own customers - and to Metra and its customers - for the outage,” Amtrak said.

Extra crews would be on hand Friday to help ensure normal operations.