Starbucks Tweaks Its 'Everyone Welcome' Policy

Noon Business Hour
May 22, 2018 - 3:25 pm
 Starbucks said Saturday, May 19, 2018 it has told workers to consider anyone who walks into its stores a customer, "regardless of whether they make a purchase."

(AP Photo/Gene J. Puskar, File)


(WBBM NEWSRADIO) -- Starbucks is fine-tuning its recently announced policy that anyone can hang out in their stores, regardless of whether they buy anything.

It's not anything goes. Starbucks employees reportedly have been given a manual outlining what to do if someone is behaving inappropriately by smoking, sleeping or using drugs or alcohol.

"We want our stores to be the third place, a warm and welcoming environment where customers can gather and connect," the company clarified, according to a report published by the Alabama Media Group. "When using a Starbucks space, we respectfully request that customers behave in a manner that maintains a warm and welcoming environment by: using spaces as intended, being considerate of others, communicating with respect (and) acting responsibly."

The Seattle-based coffee store chain found itself in a public-relations nightmare last month when an employee at a Philadelphia location called police to shoo away two black men who were loitering. The duo was arrested, and Starbucks went into damage-control mode after it emerged the men were waiting to meet a business associate. The fine print emerged Monday concerning the company's subsequent policy welcoming anyone: Disruptive behavior won't be tolerated.

Starbucks is closing its company-owned stores later this month to conduct anti-bias training workshops with employees.