Latinos Call On USPS To Address Discrimination At Pilsen Office

Jennifer Keiper
February 10, 2020 - 8:27 am
United States Postal Service (USPS)

Scott Olson/Getty Images


CHICAGO (WBBM NEWSRADIO) -- The U.S. Postal Service said it is investigating a Chicago incident that has gone viral.

Latinos are calling on the U.S. Postal Service to address allegations of discrimination at a Pilsen neighborhood facility.

Evelyn Gonzalez, a customer at the Cesar Chavez Post Office, located at 19th and Ashland, claims she saw staff berate an elderly Latina woman who did not speak English. Gonzalez said the clerk kept cutting the woman off and then said "I don't speak Spanish. I cannot help you."

Gonzalez said when she told the clerk that she didn't have to be so rude to customers, she was then told that police would be called if she didn't stop.  She said officers never showed up.

She then, in a Facebook post, described the situation and others reported similar mistreatment of Spanish-speaking customers.

The U.S. Postal Service responded, thanking Gonzalez for bringing it to their attention and indicating that the manager has been notified. The U.S. Postal Service said the incident is being investigated.

Alderman Byron Sigcho-Lopez (25th Ward) told the Sun-Times that he is going to ask Congressman Jesus “Chuy” Garcia to file a complaint with the Postmaster in Cook County and will ask the post office to hire bilingual workers.