Dealing With The Latest Mega-Breach Of Consumer Data

Bob Roberts
November 30, 2018 - 9:35 pm

(AP Photo/Danny Johnston, File)


CHICAGO (WBBM NEWSRADIO) -- There's no doubt about it: The Better Business Bureau's Steve Bernas says the Marriott-Starwood breach is one of the biggest ever.

In fact, he said, it ranks only behind the Yahoo breach first reported in September 2016 and dating back to 2013.

Those who breached the system found a lot of personal data, and payment information also may have been accessed on some guests.

Despite that, Bernas said consumers should remain calm and take several steps to minimize their exposure.        

He urges customers to get updated credit reports and prevent any new accounts from being opened in their name (those in the process of buying a car or a house should not freeze credit).

Bernas said if purchases look suspicious on your credit card statements, contact the issuer of the card immediately, be proactive and request a change in credit card numbers.      

Marriott said it will contact those who may be compromised, by e-mail. 

Bernas said scammers will seize that opportunity to send you "phishing" e-mails; he advises going to the issuing company's website or the phone number on your credit card to report the problem instead of replying.