Citizens Utility Board Creates Handy Gas And Electric Guidebook

Bernie Tafoya
December 11, 2018 - 12:32 pm

CHICAGO (WBBM NEWSRADIO) -- The Citizens Utility Board said it has put out a handy guide that could make you a more savvy, utility customer and could even save you money. 

The Citizens Utility Board’s Jim Chilsen said CUB’s 19-page guide is an easy-to-understand, detailed handbook of your rights as a utility consumer, not to mention helpful tips.

For instance, the handbook points out  "when a utility can and cannot disconnect service, when a payment is considered late, how to file a complaint about the utility with the Illinois Commerce Commission, where to look on your gas and electric bills to spot alternative supplier rip-offs and even information about special electricity pricing plans that might save you money."

"Utility tariffs and regulations are complicated and difficult to read. We try to make the gas and electric guide easy for every day utility customers to understand. And, it’s everybody’s favorite price. It’s free," he added. 

To get the guide, visit, click on the banner for the guide, and provide your email address so CUB can email the guide to you for download.