Amtrak Reverses Course On Charging Wheelchair Users Extra

Associated Press
January 22, 2020 - 9:20 pm

CHICAGO (AP) --  Amtrak is getting rid of a pricing policy that resulted in a $25,000 travel bill for a group of activists in wheelchairs heading to Bloomington-Normal, Illinois from Chicago.

The passenger rail agency told Chicago-based Access Living its policy was to charge extra to reconfigure train cars to accommodate wheelchair users.

In a statement Wednesday, Amtrak said the policy wasn't meant to be applied in the case of Access Living.

“We will do better next time. We are America’s Railroad and we want to provide more trips, not fewer,” Amtrak said in a prepared statement.

Amtrak agreed to accommodate everyone at the regular rate of $16 per person. Access Living spokeswoman Bridget Hayman says members of the group got "royal treatment" Wednesday.

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